White Glove Delivery
White Glove delivery comprises of the carrier scheduling delivery with you, bringing the furniture items inside your home into your room of choice up to two flights of stairs, and disposing of all packaging and debris. While some items do arrive fully assembled, assembly of items is not included but can be arranged at a cost for select items*. If you're unsure whether your items come assembled, please reach out to us with any questions and we will be glad to provide an answer as well as a quote for potential assembly should you be interested. All shipping and assembly upgrades must be arranged before your order is shipped.
Due to COVID restrictions and/or particular carrier contracts in certain areas, White Glove may not be available in your area. If the carrier notifies us that they are unable to perform White Glove delivery, we will reach out to let you know which level is available and will refund accordingly:
- $25 for a Room of Choice downgrade, which comprises of the carrier scheduling delivery with you and bringing the furniture items inside your home into your room of choice up to two flights of stairs. Packaging and debris will not be removed.
- $50 for a Threshold downgrade, which comprises of the carrier scheduling delivery with you and bringing the furniture items to the first point of entry or dry area of your home.
All furniture items shipped from the same brand/manufacturer* will be shipped in one shipment once all of the items are restocked and ready to be shipped. Please keep in mind that we are unable to split the order into separate shipments while offering White Glove service. If you are still interested in having items from your order shipped separately, we can escalate your request and try to arrange it at an additional cost.
If you have items from another brand/manufacturer on the same order, those items will ship separately and will not include White Glove service.
*This also applies to sister brands manufactured in the same facilities (Million Dollar Baby, Babyletto, Nursery Works, Ubabub, DaVinci Baby)
**At this time, additional assembly of items is not available for Babyletto, Million Dollar Baby, Nursery Works, DaVinci Baby and Ubabub brands.