You're not alone! Here are the frequent questions we hear, and their answers!

You can earn points by participating in any of our innovative promotions or by purchasing items on the site. Scroll up to the ‘Ways to earn points’ section to find out more!

You can make a code on this page for a set amount, or use the slider at checkout to create a code for your exact order total. If you're using ShopPay, unfortunately, you will not have the slider at the checkout, so you'd need to create a code on this page.

Make sure you're logged in and they'll appear at the top of this page, as well as on your profile page.

Once you complete a promotion or check out, you will receive points in your account within the next 24 hours!

Rewards points and/or store credit may be applied towards item(s) cost and cannot be combined or used towards shipping fees or taxes. Not applicable to gift card purchases.

Yes, points expire after 1 year of inactivity!

When you return an item, you lose the associated credit you originally earned by buying the item in the first place.

You cannot, however if you are logged into your account and proceed to checkout, you'll find a sliding scale that will let you use all points available!

If your state collects taxes on our site, or if your item ships freight/white glove, those funds head directly to the state or the carriers. We unfortunately cannot give rewards points on that portion of your order total!

Yes, the minim amount of points you can use is 10!

Currently, everyone is entered into Tier 1 of our rewards program.