What is your return policy?
If you aren’t happy, we aren’t happy! If you or your little one are not completely satisfied with a returnable product, it may be shipped back within 14 days of receipt for a refund. Refunds will be credited to the original payment method, minus actual shipping and handling fees. *Returned items purchased with or without a free shipping promotion will have the actual shipping and handling fees paid by Modern Nursery subtracted from the refund. Items must be returned in original, unused condition enclosed in the original packaging. Packaging must not be defaced in any way.
We are unable to accept returns for some products we offer due to the rightfully strict guidelines surrounding products for babies, but we are always glad to answer any questions you have about our products ahead of purchase.
Non-returnable items include the following:
- Baby gear: car seats, strollers, high chairs, bouncers
- Bedding: mattresses, bassinets, sleepers, bedding sets
- Custom made and personalized orders
Contact us at email@example.com within 14 days of receiving your order to request a refund. Items eligible for return will be issued a Return Authorization number, along with return instructions. Items must be received at our facility within 10 days of receiving a Return Authorization number. Only authorized returns that are returnable per Modern Nursery policy will be eligible for a refund. Returned merchandise must be unopened, unused and in original packaging. Items must also come from a non-smoking environment.
Damaged or Defective Merchandise
If your order arrived damaged or defective in any way, please contact us right away at firstname.lastname@example.org or at 877-663-2224. Photo documentation will be required. We are unable to issue refunds for damaged pieces, but will be able to honor replacement parts or units for any products received with damage or defects.
Damaged freight shipments must be reported to us within 2 days of delivery to ensure seamless resolution. Any defects or damage reported after 2 days may not be eligible for replacement.
We process orders immediately upon submission in order to get your order shipped as quickly as possible. Once an order has shipped, an order cannot be cancelled. Custom orders may take several weeks for production, and may not be cancelled once the production process has begun.
We cannot cancel an order once it has been shipped. If you would like to return your order after it has already shipped, please contact us to receive a Return Authorization after the package has been delivered. If a package is refused, the customer is liable for round-trip shipping and handling fees incurred, and some restock fees may apply.