Who Is ModernNursery?
Promotions & Discounts
Standard Delivery/Handling Charges
||$0.00 to $20.00
||$20.01 - $50.00
||$50.01 - $99.99
||$100.00 & Up
FREE STANDARD/GROUND SHIPPING!|
*Shipping offer not applicable with some oversized items. See oversized items below.
FREE SHIPPING ON ORDERS OVER $99 & NO TAX
We offer free shipping on standard orders over $99 and NO SALES TAX, we pay your sales tax if shipment is to VA. Regarding shipping, a few of our vendors require that we charge shipping on their products. For special order items with required shipping we charge the very minimum amount agreed upon with that vendor. Which means that those particular items cannot be found anywhere on the web at a better price. That is the ONLY time that you will see charges for orders over the $99 mark. Please note that free shipping applies to the lower 48 states only. If you have any questions, please don't hesitate to give us a call! 877.663.2224
Expedited Shipping Delivery
For an additional $19 we can arrange for rush delivery by UPS to most destinations. (If we receive your order by 12pm PST you will receive your purchase within 1-3 business days.)
Note: Business Days are Monday through Friday. Expedited service is not available for some oversize items, for items shipped from the manufacturer or for items shipped outside the contiguous 48 states, or APO addresses.
FURNITURE CANNOT BE EXPEDITED. Furniture that is in stock may still take two weeks to a month to arrive. Most large pieces are sent via truck and can take longer to get to their destination. If you have any questions about how your order will be delivered please give us a call at 877.663.2224
Because some large toys, large furniture and other large items are bulky and heavy, our cost to ship them is higher than for other items. Therefore, these large items may have a delivery surcharge which is applied during checkout; this Oversized Charge is in addition to regular delivery charges, which are listed under Standard Delivery Charges above. Please note that although some of the larger items do appear to contain significant shipping costs, we do our best to only pass a portion of our actual shipping costs onto our customers. Items marked with the Oversized Item icon will have these charges clearly marked in the Info Tips area of the respective product detail page.
Most purchases are shipped from our Virginia warehouse by FedEx or USPS delivery services to arrive within 2 to 6 business days of receipt of the order. Business days are Monday through Friday, excluding Holidays. Packages shipped to Alaska and Hawaii will receive an additional surcharge of $15 and will be sent via 2nd Day Air and be charged accordingly. In the event of a delay, we will notify you by email or phone. Note: Items sent directly from our suppliers may take longer, and items ordered together may not arrive in the same box. Items shipped outside the contiguous 48 states are delivered by Parcel Post at our regular shipping charges or may be express-shipped for an additional charge as described above. Certain heavy or oversize items cannot be shipped outside the contiguous 48 states.
There is a $15.00 charge for address changes on packages that need to be re-routed during delivery due to an incorrect address. Please be sure that you enter the correct shipping address during checkout.
We can ship certain items internationally, surcharges apply. If you are interested in receiving a shipping quote please email us with a list of the product(s) you are interested in and your full address and we will email you a shipping quote! Please email us at email@example.com
Be sure to inspect your packages for any damage BEFORE signing for the package. If damage is visible, please refuse the shipment, and ask the driver to note the specific damage and contact firstname.lastname@example.org. We will immediately ship a replacement and/or replacement parts to you as soon as the shipment has been received back at the warehouse. Note: Some products are shipped directly from the manufacturer, but the same process will apply. Please let us know via email at email@example.com or by calling 1.877.MOD.BABI if you have refused a package, so that we can manage the return accordingly.
In the event the damaged merchandise is not seen until after the driver has left, Modern Nursery MUST be notified within 3 days of receipt and then we can give you directions on how to handle the return process. In all cases of damages we will ask for photos to be emailed to us, pictures of the damaged piece and the box they arrived in. Vendors, as do we, require that items are returned in their original packaging. Please keep all the original boxes. Modern Nursery is no longer responsible for products that customers ship on their own after they have been delivered.
If you find it necessary to cancel a portion of your order you must do it within 24 hours of placing the order and prior to the items shipping to you. Once the order has shipped we cannot cancel any portion of the order. Should a shipment be refused when it is not damaged or incorrect you will be responsible for all round trip shipping costs.
Furniture shipping information (a copy of this will be emailed to you an order is completed.)
Most of our furniture items are shipped directly from the manufacturers own warehouse and have a wide variety of processing times. For specific information see the info tips on each product page on the site or feel free to call us if you have questions on how quickly your particular order will ship. Furniture orders can also be shipped from more than one warehouse and will arrive separately.
Furniture is shipped by a variety of methods, either UPS or FedEx ground, UPS freight or LTL freight. Generally the larger items like dressers and bunk beds are shipped freight. Always feel free to call to find out how your order will be shipped. If it ships ground or UPS freight you will receive an email from us with the tracking number so you will know when to expect your merchandise. Some of our manufacturers, such as Argington, do require that you be home to sign for a delivery even when shipped ground. If shipped LTL freight there is not the same tracking system available but we will inform you when it is on the way to you.
Receiving Furniture Freight Shipments
Many furniture items will be shipped via a LTL freight carrier because they are too heavy or require special handling. Most carriers schedule deliveries Monday-Friday, 9:00am-5:00pm. Customers must be onsite to receive, inspect, and sign for delivery. The freight carrier will contact you 1-2 days prior to delivery to make a delivery appointment. When contacted by the carrier, it is important to make note of the carrier’s name and phone number, we don’t always have easy access to this information as we have many carriers throughout the country. This will be very helpful if the carrier needs to be contacted for any reason. It is essential that the carrier be contacted should there be a need to reschedule a delivery. When delivery appointments are missed, the carrier will apply a missed appointment charge of $60. All freight shipments will be delivered as curbside deliveries. Please feel free to give us a call if you’d like to inquire about other delivery options available in your area.
Our vendors take great care in packaging items to ensure safe transport. Even though items are packaged properly, transit-related damage can occur, so please follow the steps below to insure a claim can be filed properly if necessary and we can get the replacement goods to you as quickly as possible.
1. You should make an inspection of all cartons upon delivery. If you notice any surface damages on the outer part of the carton, this should be written on the bill of lading. Whether or not the inner contents of the package are damaged, you should always note any damage to the outside just in case later on concealed damages are discovered. If damage to the inner contents is visible from the outside, this package should be refused and noted on the bill of lading. You should be as specific as possible on the BOL (bill of lading) and note which box is damaged and that you are refusing delivery of it. If only one box is damaged do not refuse the whole shipment just the damaged box.
2. Check the number of pieces listed on the shipment documents (packing list or BOL). Make sure that the number of pieces in the shipment matches the things that you receive. If you receive less than what is reported on the BOL, please note it on the BOL. Try to always give as much info as possible, and it is great if you can identify which piece is missing and include that on the BOL as well.
3. Make sure you retain a copy of the BOL for your record. Make sure the driver provides you with a copy that is signed by both the consignee and the driver with any and all notations on both copies. This means the notes should be on both copies, so it is helpful to make all the notations before the driver separates the carbon copies.
Finally as a word of caution, many carriers or drivers may try to tell you “it is not necessary for the bill of lading to be ”noted on” or to be signed. They might tell you that “don’t worry, I’ll follow up with this” or “I’ll take care of it back in the office”. Do your best to ignore these comments and follow the procedures listed above. The driver may even tell you they are in a hurry and they do not have time for the notations to be made. Again, do your best to follow the steps listed. Following these steps will ensure your protection in terms of making sure the claims are honored.
Furniture Damage Claims
We will not be able to place a claim to replace damaged items, if damage is not noted at time of delivery.
We will be unable to assist with repair or replacement of damaged merchandise if it is not thoroughly inspected and documented as described above.
It is the customer’s sole responsibility to notify us of any claims for damage within 5 days; otherwise, we will be unable to assist with a claim. Digital photos of the damaged items as well as the boxes they arrived in will also be required.
IMPORTANT: In order for ModernNursery to file a claim with the carrier, the consignee must be able to repackage the items with their original packaging material and in the original carton in which the items were received. If the original packaging materials including the box are not available, then we cannot issue a replacement free of charge. In this case, replacements can be sent only at their regular price.
Ground (UPS or FedEx) Delivery Guidelines
Usually you will not need to be home for these deliveries, the exception is items shipped by Argington. We will email tracking information as soon as we receive it from the vendors warehouse. Occasionally we will receive this tracking information after it has already been delivered due to time differences and warehouse locations in relationship to where the items are being shipped. You will receive this information in an email with the subject line of
“ModernNursery.com order (your order number) has shipped”
Please keep an eye out for it so you know to be looking out for your delivery. Always feel free to call if you have any questions about tracking.
Should a ground delivery appear to look damaged only refuse the delivery if there is obvious damage to the items inside. Often a box can look “trashed” but due to the care our manufacturers take in packaging their products most likely only a replacement part is needed and it is much more efficient to send only a replacement part rather than the entire piece. Digital photos of any damages are always required. Please photograph the piece as well as the box it arrived in. Be sure to keep all original packaging until the claim is resolved. We cannot pick up or replace any damaged items unless they are in their original packaging. Should items be refused due to damage and upon inspection it is found there are no damages you will be responsible for the shipping costs incurred.