Who Is ModernNursery?
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At ModernNursery our return policy is simple. If you aren’t happy, we aren’t happy. We have a 100% Satisfaction Guarantee on all products not marked as non-returnable. If you or your little one are not completely satisfied
with your purchase it may be returned within 14 days of receipt of product for a complete refund* to the same
credit card it was purchased on, less the actual shipping and handling costs, or for a store credit or exchange. After 14 days, up to 30, we will gladly issue a store credit or exchange. Wall sticker returns must be in 'like new' condition and are eligible for store credit only. We do not accept returns after 30 days from delivery of product. This applies to all returnable items. *While we try to make sure as many products as possible do not incur a restock fee, we do require a 10% restock fee on the return of all bedding sets (crib sets, twin/full/queen, sheets & duvet sets). See below for details on non-returnable items.*
Shipping charges will apply to exchanges. Please note that returned items purchased with a free shipping offer or promotion will have the actual cost of shipping and handling subtracted from the refund. Please allow up to two billing cycles to see your credit on your statement.
Just follow these easy steps for returning or exchanging your merchandise:
Contact our Customer Service Department toll-free at 1.877.MOD.BABI. Our team is available Monday thru Friday from 8 am- 5 pm EST, closed on weekends. They will issue you a return number (RMA Number) that is to be placed on the invoice inside the box. Items must be received back at our warehouse within 10 days of receiving your RMA number.
Repack the unused merchandise securely in the original packaging, with all tags in place. Items must also come from a non-smoking environment. All returned items must be in 100% re-sellable condition. Please include a copy of the invoice sent to you at the time of purchase with a brief note explaining the return/exchange. For your security, please return your merchandise and insure it with a reliable carrier (e.g., FedEx, UPS, USPS) and keep your receipt and tracking number. ModernNursery is not responsible for items damaged or lost in transit.
Modern Living, llc
1607 Rhoadmiller St., Ste B
Richmond, VA 23220
Please note, any items returned in less than perfect condition will be sent back at the customer's expense. A package that is returned without an RMA number, or that exceeds our return time frame, will also be sent back at the customer's expense.
* Examples of non-refundable items at ModernNursery are personal hygiene products, dinnerwear/high chairs, bouncers/loungers, rugs, personalized, custom, and large furniture items. They cannot be returned, exchanged, or canceled once the order has been placed. If an item is defective or damaged, we will gladly assist in getting replacement pieces or items. If you are unsure whether or not the items you are interested in can be returned, please call us at 1.877.663.2224.
Furniture marked as returnable must be returned in the original box, with all packaging in place. Do not mark up the outside of the box with pens, writing, etc. Please respect that an item that is returned should be able to be sold again, and that is the criteria that the item(s) will be held to when it arrives at the returns facility. We want you to be comfortable making purchases with us, knowing that you can return something if you are not completely satisfied. We just need to be able to re-sell it to another customer in new condition.
Please note that we can not accept returns on merchandise that was purchased on sale or merchandise that was purchased as a "Price Match".
If you have any further questions, please email us firstname.lastname@example.org or call 1.877.663.2224.