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Questions/FAQ
What is the ModernNursery returns/exchanges policy?
At ModernNursery our return policy is simple. If you aren’t happy, we aren’t happy. We have a 100% Satisfaction Guarantee on all products not marked as non-returnable. If you or your little one are not completely satisfied
with your purchase it may be returned within 14 days of receipt of product for a complete refund* to the same
credit card it was purchased on, less the actual shipping and handling costs, or for a store credit or exchange. After 14 days, up to 30, we will gladly issue a store credit or exchange. We do not accept returns after 30 days from delivery of product. This applies to all returnable items. *While we try to make sure as many products as possible do not incur a restock fee, we do require a 10% restock fee on the return of all bedding sets (crib sets, twin/full/queen sheet & duvet sets). See below for details on non-returnable items.*
Shipping charges will apply to exchanges. Please note that returned items purchased with a free shipping offer or promotion will have the actual cost of shipping and handling subtracted from the refund. Please allow up to two billing cycles to see your credit on your statement.
We regret that we cannot accept returns on sale items.
What is the ModernNursery cancellation policy?
We will do our best to try and cancel an order if we hear back from you immediately. Unfortunatley, once an order is submitted it is placed into process immediately. Under normal circumstances, this is a good thing for you, getting your order shipped fast! Custom orders cannot be cancelled once submitted. This includes Nurseryworks, Pacific Rim, Viewpoint Rugs, Custom Canvases. Usually anything that doesn't ship within a week. Production begins immediately on these items, therefore cannot be cancelled.
Is my credit card and personal information secure on ModernNursery?
ModernNursery uses the industry's highest level of encryption and authentication tools to protect the security of your credit card information. Specifically, every page in the ModernNursery ordering process that requests credit card information uses Secure Socket Layer (SSL) 128bit encryption, which is designed to render information unreadable should anyone try to intercept it.
Where can I get ModernNursery coupon/special offer codes?
Simply create an account at ModernNursery and sign up for our newsletter. ModernNusery takes pride in rewarding our customers with exclusive sales, notice of recently clearanced items and fabulous dollar/percentage off coupon codes through our mailings. At any time you wish to unsubscribe, that's as simple as signing up! You can either click the link below or unsubscribe directly from one of the email newsletters.
To sign up simply visit our subscribe (and unsubscribe too!) page here:
Sign Up for Our Exclusive Newsletter!
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